SAASA B2E is looking for a Marketing and IT Assistant
Position: Marketing and IT Assistant (60% Marketing Assistant/40% IT Engineer)
Role Overview
We are looking for a proactive, organized, and technically skilled Marketing and IT Assistant to support the company's business development activities and internal IT operations. This hybrid role combines 60% Marketing Assistant responsibilities with 40% IT support functions. The successful candidate will help generate new business opportunities, maintain strong client relationships, promote the company's digital services, and provide first-level technical support to ensure smooth day-to-day operations.
Key Responsibilities
Marketing & Business Development (60%)
• Identify and research potential clients through market research, online platforms, networking, and business directories;
• Prospect new customers through phone calls, emails, social media, and other communication channels;
• Schedule and coordinate meetings with prospective clients to discuss their business needs;
• Prepare service proposals, quotations, presentations, and follow up on sales opportunities;
• Maintain and update the Customer Relationship Management (CRM) database with accurate client information and sales activities;
• Build and maintain long-term relationships with existing and prospective clients;
• Collect customer feedback and recommend improvements to products and services;
• Monitor market trends, competitor activities, and identify new business opportunities;
• Support the planning and execution of marketing campaigns and promotional activities;
• Assist in achieving the company's sales and business development objectives.
IT Support & Technical Assistance (40%)
• Provide first-level technical support for hardware, software, and network-related issues;
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment;
• Assist with user account management, password resets, software installation, and system updates;
• Perform routine data backups and support basic cybersecurity practices;
• Troubleshoot network connectivity issues and assist with maintaining IT infrastructure;
• Maintain IT asset inventory, technical documentation, and equipment records;
• Support employees with day-to-day IT requests and ensure timely resolution of technical issues;
• Escalate complex technical problems to senior IT personnel when necessary;
• Ensure IT equipment is functioning efficiently and report maintenance needs.
Key Qualifications
• Minimum of a Bachelor's Degree (BSc/HND/Licence) in Digital Marketing, Business Administration, Information Technology, Information Systems, Computer Engineering, or a related field;
• Minimum of 1–2 years of experience in marketing and IT support, technical assistance, sales, business development, or a similar hybrid role;
• Basic knowledge of computer hardware, software installation, networking, and troubleshooting;
• Familiarity with Microsoft Office Suite and CRM systems is an advantage;
• Good understanding of digital marketing, customer engagement, and lead generation techniques;
• Excellent verbal and written communication skills;
• Strong customer service and interpersonal skills;
• Good organizational and time management abilities;
• Ability to multitask and work independently with minimal supervision;
• Strong analytical and problem-solving skills;
• Ability to learn quickly and adapt to changing business and technical needs;
• Bilingual (English and French) is an added advantage.
Required Skills
• Business Development;
• Lead Generation;
• Customer Relationship Management (CRM);
• Sales Support;
• Digital Marketing;
• IT Support & Troubleshooting;
• Hardware & Software Installation;
• Basic Networking;
• Microsoft Office Suite;
• Communication & Presentation Skills;
• Customer Service;
• Time Management;
• Problem Solving.
Salary
80,000 FCFA – 100,000 FCFA per month.
How to Apply
Send your CV and Cover letter to: recruit.cmr@saasab2e.com.